Privacy notice

About us

YTL Property Holdings (UK) Limited ("we" or "us") is owned by YTL Land and Property (UK) Limited, part of the YTL Group of companies and collects information on behalf of YTL Corporation (UK) plc.

YTL Property Holdings (UK) Limited is registered as a company in England and Wales under company number 09676296. Our registered address is Wessex Water Operations Centre Claverton Down Road, Claverton Down, Bath BA2 7WW.

Our Group has a Data Protection Officer who you can contact using the details at the end of this Notice.

Why we need you to give us information about yourself

This Privacy Notice lets you know how and why we collect and use your personal information.  This includes what you tell us about yourself and what we might learn from others. This Privacy Notice explains how we do this and tells you about your rights.

We invite you to provide us with your personal information, including your views, so we can keep you updated about the proposed site of the YTL Arena or answer any enquiries. The law allows us to process information about you in this way to meet our 'legitimate interests' of keeping you informed.

Personal data is any information relating to you from which you can be identified. It includes your name and contact details.
We will keep your information secure but may have to release it if the law says we have to, for example, under a court order or where there are legal proceedings.

We explain this in more detail in the rest of the policy which we hope you'll read carefully.

What personal data do we collect about you?

We may collect and use your personal data in the following ways:

  • Information you give us. You can give us personal information when making an enquiry by filling in forms on our website (our site) or by contacting us by phone, email or otherwise. This might be information you give us when you register to use our site, sign-up to or use a service, get involved in discussion boards and other social media areas of our site or enter a competition, promotion or survey. The information you give us may include your name, address, email address and phone number. If we collect information which we need your consent to gather and use then we'll tell you why we need this and ask for your agreement.  We will also tell you how you can withdraw that consent.   
  • If you are a supplier we will ask you to provide us with your personal information which we will use to contact you to discuss entering into  a contract with you or the company you represent.
  • If you are applying for a job with us then we'll ask you to give us your personal  details so we can use them in the recruitment process. Please see further in this Notice under 'If you are applying for a job with us'.  
  • Information we collect about you. As well as you giving us information, we may gather it when we are providing information or a service to you. 
  • Information we collect about you when you use our website. Whenever you visit our site we may automatically collect the following information: technical information, including the internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;  information about your visit, including the full uniform resource locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number. 
  • Information we receive from others.  We will be working closely with a number of people or organisations we trust (including business partners, companies we use to provide technical services, advertising networks, analytics providers, search information providers) and may receive information about you from them.


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also helps us to improve our site. For detailed information on the cookies we use please see the cookie notice on our site. 

How do we use your personal data?

We'll use your personal data in the following ways:

  • to process and respond to requests, enquiries and issues you raise with us; 
  • to make sure our records are correct and up-to-date; 
  • to analyse trends and profiles;
  • to carry out market analysis (on a non-personal basis);
  • for audit purposes;
  • to carry out customer satisfaction research;
  • for compliance and crime prevention purposes;
  • to help us establish and defend legal claims if they arise;
  • to recommend products and services that we believe will be of interest to you or contact you about offers or other marketing promotions where you have consented to us doing so; and
  • to help third parties to carry out any of the purposes above on our behalf.

How do we share your personal data?

We will not share your personal data unless we need to as part of providing services to you or the law lets us do so. If we do have to share your information then we'll keep it to a minimum to let the person or organisation do what we've asked or as the law requires. We may need to share your information with other organisations as follows.

We sometimes use agents and service providers to process personal information on our behalf. We may use other companies to maintain our IT systems. Where we do so, we will ensure that they have adequate security measures in place to safeguard it.

We may need to release your personal information when we're required to do so for legal purposes or as part of legal proceedings.

We may share information with advertisers and advertising networks or other carefully selected partners that require the data to select and serve relevant adverts to you and others.  We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users. We may also use such aggregate information to help advertisers reach the kind of audience they want to target.

We may disclose your personal data to third parties working on our behalf to help us improve our services and products i.e. focus group recruitment or exit interviews, to request feedback from you on your experiences following responses from us.

We share information with analytics and search engine providers that assist us in the making our site better and easier to find on the internet. 
We may transfer or share your information with other companies in the YTL Group for the purposes we've explained but if we're going to use it for something other than keeping you informed or for a reason you wouldn't normally expect then we will explain why by letting you know about the changes and, if we need your agreement, then we'll check you are happy with this before we share it. 

If we appoint another company to deal with you as a supplier or, with your agreement, for marketing purposes, we may share your personal information for those purposes.

We may share your information with specialist companies if we assess they are best placed to answer specific queries either through us or directly with you.

If we need to investigate or defend a claim you make against us or we need to bring a potential claim against you we may share your personal data with your representative(s), our legal advisors, our insurance company or other professional advisors.

We carry out customer satisfaction surveys through a specialist company who we ask to check what our customers think of the service we provide so we can act on the feedback to make our service better.

Our reasons for using and sharing your personal data 

To use or share your personal data in the ways described in this Notice, we need a proper reason to do so under data protection laws. We will rely on the following reasons, depending on the activities we are carrying out:

a) Legitimate interests

To use your information to provide you with information you have requested we are pursuing a 'legitimate interest'. We will always act reasonably and give full and proper consideration to your interests when balancing them against our reasons for using your information and will only process the minimum amount of data required to achieve this.

b) Consent

If you have contacted us or specifically requested information from us, we may provide you with marketing information where you have provided your consent for us to do so.

Where we store your personal data

All the information you give us is stored on our secure servers.

To get the best value for money when we improve our computer systems and websites, we may use the YTL Group's IT development services which are based outside of the European Economic Area. We will take proper steps to keep your information safe through European Union approved contracts and by making sure your information stays protected within our own UK security arrangements using high standards of encryption in any transfer.

Unfortunately, sending information via the internet is not completely secure. Any personal information you enter onto our website will be gathered securely but we cannot guarantee the security of your data sent to us or our site by email; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent someone who doesn't have our authority to access it.

How long we need to keep your information

If you are providing us with your details to be kept informed then we will keep them until we no longer need them for that purpose. If you are a supplier and we enter into an agreement with you we will keep your information for up to 18 years.

If you are applying for a job with us

We will normally ask you to apply for a vacancy via our online recruitment system. During the recruitment process, the information you give us may include your name, age, contact details, details of your education, your employment history, emergency contact details, immigration status, financial information (if we need to carry out financial background checks), documentary evidence of your identity and national insurance number. You may decide to share other information with us if you think it is relevant to your application. Where appropriate and in accordance with UK laws, we may also collect information related to your health, diversity information or details of any criminal convictions which we will need your agreement to use.

If we ask to collect information which we need your consent to gather and use then we'll tell you why we need this and ask for your agreement to use it and tell you about how you can withdraw your agreement but we'll let you know more about this if we need to ask you to give us this information.

Information we collect about you. As well as you giving us information, we may gather it from other organisations connected with your previous employment which hold it.

Information we receive from other sources about you and which we may share with them. We may ask for a reference from a person you have given as a referee. We may obtain details about you from other third party sources like 'Linked-In' and other job-related websites. We also have accounts on sites like Facebook and Twitter that you could use to give us personal information and through other on-line channels that become available to us. We may also receive information about you from past employers, educational establishments, examining bodies and employment and recruitment consultants who contact us or we contact.

How we use your information. We will use your personal data:

  • to store your details to contact you to process applications for roles and positions we advertise as current vacancies;
    to contact referees for references about you;
  • to process, with your agreement, information about your health or details about criminal convictions if they are required for the role you have applied for.

How long we will keep your information as a candidate.  If you accept an offer of employment with us, we will keep your information for as long as you are employed by us and for six years after that. If your application is unsuccessful or you do not accept an offer of employment then we will keep only your application and assessment information.  We will keep this for six months and will then destroy it.

If you are a referee or contact

How we use your information if you are a referee or contact. We will use your personal data:

  • to contact you if a candidate has given us your name as a referee so we can take up a reference; or
  • to contact you if we have been provided with your details by a candidate as a contact in the event of an accident or emergency affecting them.

Your rights

You have a series of rights concerning the information we hold about you. These are:

Your right of access - you have the right to request a copy of the personal information that we hold about you. Please email requests to or contact the Data Protection Officer using the details at the end of this Notice.

We have a calendar month to respond to your request for information. If we need more information to process your request, we will contact you to let you know.

Your right to erasure - customers who are individuals have the right to request that their personal information is deleted where there is no longer a legitimate purpose for it being processed.

Your right to restrict processing - you have the right to ask us to restrict or suppress our use of your personal data. If we agree that we should stop processing it, we will still hold it but will not use it.

Your right to rectification - it is important that the information we are holding is accurate and up to date so if you think any of your information is incorrect or needs updating then let us know and we will correct it as soon as we can. 

Your right to object - if you don't want us to use your personal information any more then you can ask us to stop using it. Please bear in mind though that if we need it to provide services to you we may need to keep your data for a certain amount of time as we've explained above. You can also ask us not to use your personal data for marketing purposes. You can exercise this right at any time by contacting us at or by contacting our Data Protection Officer using the details at the end of this Notice.

Your right to information about automated decision making - if a human being isn't involved in making a decision using your information and it's done automatically, then you can ask us about how the decision is made.

Your right to data portability - you have the right to ask us to give you a copy of the personal information you have provided to us in a structured, commonly used and machine-readable form.

With respect to certain rights, we may ask for a copy of your passport or driving licence and for a copy of a document that shows your address before we can respond to a request.  

Links to other websites 

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy notices or policies and that we do not accept any responsibility or liability for these notices.  Please check these notices before you submit any personal data to these websites.

Changes to our privacy notice

We will update this Notice from time to time to keep you informed of any changes to the ways in which we use your personal data. Any changes we may make to our Notice will be posted on our site and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to this Notice.

CCTV and capturing images

Our sites (including car parks) may be monitored by CCTV and your image may be recorded for security purposes if you visit any of our sites. We use signs to confirm where a CCTV system is used. Images are retained for 28 days and then deleted.


If you're not happy with the way we've dealt with your information or your rights then you can ask the Information Commissioner's Office to look into what we've done. They can be reached at or by phone on 0303 123 1113.


Questions, comments and requests regarding this privacy notice are welcomed and should be emailed to, or please write to:

The Data Protection Officer 
Wessex Water Operations Centre 
Claverton Down Road 
Claverton Down